Gaditek is looking for an Assistant Manager for our Customer Success department. If you are the ideal candidate, then you will be a tech-savvy, possess customer empathy, ensure growth (ROI), customer retention and customer satisfaction. He will take care of a broad range of tasks such as minimize churn, proactively create engagement with high-value customers for retention and upselling, and drive maximum value by ensuring the best experience.
You will be developing strategies to help marketing and product managers in aligning the right expectations of customers with our service by improving messages on our platform and website. You will also be assisting HoD by monitoring and enabling team members to identify up-sell opportunities and prepare a weekly report of their performance.
Gaditek's mission is to support its brands with the right talent so they can take us to new levels of excellence, and develop the mindset and the skillset to venture into new territories.
This role is important in ensuring growth (ROI), reduce churn, improve customer satisfaction, increase customer retention and loyalty. We rely on the Assistant Managers in Customer Success to support our effort to proactively create engagement with high-value customers for retention and upselling, and drive maximum value by ensuring the best experience.
Gaditek is a new age technology company that believes in human-centricity and caring of its employees. We work hard. Harder than most other places of work in the same hours. But we also purposefully find ways to turn the workplace into an energizing space that allows our teams to enjoy work together. As a result, we’re among the best companies to work for in Pakistan with a plethora of benefits and an amazing culture.
Work from home is mandatory for all Gaditians during the COVID19 pandemic. To enable our teams to work remotely, Gaditek has introduced the following:
A special fund has been set up to support all Gaditians and their families in case of a worst-case shutter-down scenario in any area that limits access and availability to food and basic amenities. Gaditians are a family and we are committed to moving forward and through this pandemic together as one.
Additionally, our Admin team is on standby at all times to help Gaditians in any way they can. Finally, a detailed WFH policy and guide to enable productive work from home for all teams are available.