Company Overview:
At Gaditek, our talent is not just exceptional - it's world-class! Our unstoppable team of 800+ employees is the best and the brightest, driving innovation across 7 Global SaaS Brands in 6 hottest industries, including Cyber Security, Digital Media, Managed Cloud, Affiliate Marketing, E-Commerce, Web.3.0, and Venture Building as a Service.
Our team is made up of dreamers, doers, and all-around rockstars who are committed to making a difference. As a result, we’re among the best companies to work for, with a plethora of benefits and an amazing culture.
Overview of the role:
The IT department is responsible for supporting and maintaining the company’s IT systems and for
providing efficient desktop support to all business users. The department is responsible for resolving any
IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email
account to system diagnostics, plus enhancing and developing the IT provision extended within the
business.
What you will be expected to perform:
- Providing Help / Front Desk Support to end users.
- Managing information technology and computer systems.
- Controlling and evaluating IT and electronic data operations.
- Monitoring system performance and troubleshooting issues.
- Escalating Issues to Engineer IT / Sr. Engineer / Team Lead
Qualifications and Requirements:
- Act in alignment with user needs and system functionality to contribute to organizational policy.
- Upgrade systems with new releases and models as per defined SOPs.
- Ensuring licensing for all software purchased is recorded and maintained.
- Ensuring that a high level of customer service and support is provided to all internal & external customers.
- Providing End-User support and Technical Assistance.
- Address user tickets regarding hardware, software and networking engage seniors where needed.
- Walk customers through installing applications and computer peripherals.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions.
- Conduct remote troubleshooting.
- Test alternative pathways until issue is resolved, engage seniors where needed.
- Record technical issues and solutions in logs.
- Direct unresolved issues to the Engineer IT / Sr. Engineer / Team Lead where necessary.
- Follow up with end users to ensure their systems are functional engage seniors where upgrade is needed on proactive basis.
- Report to Engineer IT / Sr. Engineer / Team Lead regarding day to day issues, resolved matters, pending tasks, any new requests by end users and any issues.
- Assists senior team members in creating technical documentation and manuals.
- Ensure and meet the timelines assigned by Team Lead.
You should be:
- Bachelor, BE, BS, etc in Computer Science, or Telecommunications/ electronics/ electrical.
- 0-1 years of work experience as a System and network administrator.
- Working experience in 24/7 discipline.
- Excellent communication & documentation skills.
- Understanding of the agile methodologies and process management tools.
Dimensions and Supplementary Information:
Creative, Extremely Resilient and Experimentative Confident, Thrive under pressure, Flexible, Results-oriented, Fun to work with, Continuous learner & very curious.
What do we have to offer you?
Join Gaditek for an extraordinary work experience!
Fast-paced careers, competitive packages, comprehensive wellbeing programs, extensive
medical coverage, continuous learning opportunities, generous perks, and an exceptional
employee experience await you.
Embrace a fulfilling journey with us today!
