In a Nutshell:
Gaditek is looking for a superstar Customer Service Representative who will be able to take ownership for product's knowledge base, translating the knowledge base in Chinese, provide excellent support to our customers in the region and work with the respective stakeholders to set up a digital presence in the region
Why is this role important for GADITEK’s work?
GADITEK’s mission is to support its brands with the right talent so they can take us to new levels of excellence in existing and non-existing areas; and in the process, make themselves more valuable and relevant in the marketplace.
Once you are here, you will:
- Own the product knowledge base (Translation into the Chinese Language)
- Own all Chinese Troubleshooting Guides (Translation into the Chinese Language)
- Help us in setting up our chatbot that can converse in Chinese.
- Help us in setting up our in-app FAQ’s section into the Chinese Language.
- Help us in creating & maintaining our mirror support website in the Chinese Language.
- Help us in the creation of our support videos with Chinese titles and description.
- Answer chats/ emails & calls professionally and provide information about products and services.
- Technical aptitude and the ability to understand and explain complex concepts in simple terms.
- Ability to communicate clearly and concisely to technical and non-technical users.
- Proven troubleshooting and problem-solving skills
- Should be passionate about engaging customers and expanding their use cases through our product.
- Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
- Raise recurring issues with cross-functional teams.
- Provide the best customer experience we possibly can to our customers.
- Firm grasp of network and protocols. Familiar with core networking principles, DNS, IPs, encryption etc.
- Identify process & workflows ripe for improvement or automation.
- Maintain healthy relationships with loyal customers to retain them.
- A standout "customer first" attitude
What does GADITEK offer you?
GADITEK is a new age technology company that is focused on just one thing: keeping you relevant in the market. We work hard. Harder than most other places of work in the same hours. But we also purposefully find ways to allow our teams to enjoy work together. As a result, we’re among the best companies to work for in Pakistan with a plethora of benefits and an amazing culture.
Working with us, you will never have to worry about being left behind in the market or losing your market value. You will always remain market competitive, work on challenging new projects that require you to put your knowledge and experience to create amazing solutions that you’re proud of and which help us go to new places.
- Bachelors degree in Computer Science / Telecom.
- At least 2 years of working experience in a customer-facing role.
- Passionate and proactive: a driven, self-starter who can work independently and as part of a team.
- Excited by a fast-paced environment with the ability to ‘think smart’
Remote Work During COVID19 Pandemic
Work from home is mandatory for all Gaditians during the COVID19 pandemic. To enable our teams to work remotely, Gaditek has introduced the following:
- UPS for Critical Staff
- Monthly Internet Allowance
- Internet Device
- Pausing all pending Loan Installments
- Additional OPD Benefits for our Office Staff
- Dedicated hotlines to our support teams
A special fund has been set up to support all Gaditians and their families in case of a worst-case shutter-down scenario in any area that limits access and availability to food and basic amenities. Gaditians are a family and we are committed to moving forward and through this pandemic together as one.
Additionally, our Admin team is on standby at all times to help Gaditians in any way they can. Finally, a detailed WFH policy and guide to enable productive work from home for all teams are available.
Apply - Customer Service Representative