Senior Technical Support Engineer

In a Nutshell:

We are looking for a highly responsible, independent and disciplined senior technical support engineer who is able to empathize with customer needs and offer extraordinary technical support to our customers.

This is a full-time, remote job in a growing 24/7 global technical support operations team that takes care of Cloudways operations and customers.

Once you are here, you will:

Responsibilities and Duties:

You will be part of a growing 24/7 global technical support operations team. You will:

  • Engage with customers over live chat and tickets
  • Understand their problems and investigate their servers and applications
  • Find solutions and fix problems
  • Mentor people in the operations team
  • Write KBs to increase our knowledge base
  • Grow Cloudways and help our customers grow.

Job Specification:

  • Advanced Linux system administration
  • Cloud management and administration preferably AWS, GCE, and DigitalOcean
  • WordPress deployment/management/tweaking
  • PHP framework deployment/management/tweaking
  • Magento deployment/management/tweaking
  • MySQL administration and performance tweaking
  • Web stack (apache/nginx/varnish/php-fpm) administration and performance tweaking
  • Bash and Python scripting experience (as a plus)

What does GADITEK offer you?

Gaditek is a new-age company that is focused on just one thing: keeping you relevant in the market and in this age. We work hard. Harder than most other places of work, in the same hours. But we also purposefully find ways to allow our teams to enjoy working together. As a result, we’re among the best companies to work for with a plethora of benefits and an amazing culture.

800+ dedicated Gaditians, active in 10+ offices, working on our 7 tech brands in 10 verticals and operating in 150+ countries, take great pride in supporting global tech-brands with multidisciplinary expertise, industry knowledge, and innovative solutions.

We empower everyone to Grow with Gaditek’s culture of success. We bring together a great team to work with, and deliver the best outcomes.You will always work on challenging yet achievable new projects that will require you to put your existing body of knowledge and experience to create amazing solutions. 

As a Senior Technical Support Engineer, we provide the opportunity for you to:

  • Work in a fast paced, diverse, innovative and growing organization.
  • Growth opportunities based on what you deliver and not on where you come from.
  • Remote friendly environment.
  • Competitive remuneration.
  • Challenging problems to solve.

Relevant Experience:

  • Bachelors Degree in Computer Science or Computer Engineering
  • Proven Experience of 4 to 5 Years


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